Refund Policy

Effective date: 1 January 2025

Last updated: 1 January 2025

This Refund Policy applies to visual production commissions engaged with Laurel Core Analytics Co., Ltd. ("Laurel Core," "we"). It covers deposit refunds, cancellation terms, and conditions for partial or full refunds on commission fees.

1. Commission deposits

A 40% deposit is required to confirm your production slot. Deposits are non-refundable once production work has commenced — defined as the completion of the kickoff metric audit and chart inventory document. If you cancel before production begins, the deposit is refunded minus a KRW 150,000 administrative fee to cover scope review time.

2. Client cancellation after production begins

If you cancel after production has begun:

  • The deposit is forfeited
  • You are invoiced for work completed to date, calculated at the proportional day rate stated in your scope estimate
  • Any deliverables completed before cancellation are provided in their current state upon payment of outstanding fees

3. Laurel Core cancellation

If we cancel a commission due to capacity constraints or inability to meet agreed timelines, your deposit is refunded in full within 10 business days. If cancellation occurs after partial delivery, you receive all completed work at no additional charge and a pro-rata refund of undelivered scope fees.

4. Full refund eligibility

A full refund of all fees paid (deposit and progress payments) is available only when:

  • Laurel Core fails to deliver any work within 10 business days of the agreed final deadline without a mutually agreed extension
  • Delivered work fundamentally fails to match the signed scope document and cannot be corrected within two additional revision rounds

Full refunds are not available when delays result from incomplete or revised client data, client-side approval delays exceeding five business days per review round, or changes to scope requested by the client after production begins.

5. Partial refunds

Partial refunds may be issued when:

  • Agreed deliverables are reduced by mutual written agreement before the relevant production phase begins
  • A specific figure or infographic cannot be produced due to data limitations identified at kickoff but not disclosed by the client — in this case, the per-figure rate for undeliverable items is refunded
  • Rush delivery surcharge was applied but the agreed rush deadline was missed by Laurel Core

6. Non-refundable items

  • Deposits after production commencement
  • On-site review session fees once the session has occurred
  • Post-delivery figure modifications (billed separately at the stated per-figure rate)
  • Third-party costs incurred on the client's behalf (licensed stock imagery, specialised printing proofs)
  • Work that has received written final sign-off

7. Revision rounds and satisfaction

Each commission includes the revision rounds specified in the scope document. Revision rounds address errors in data transcription, chart type misalignment with the agreed inventory, and styling adjustments within brand guidelines. Revision rounds do not constitute grounds for refund when the delivered work matches the agreed scope but the client changes direction on visual approach.

8. Rescheduling

Production slots may be rescheduled once without penalty if requested at least 10 business days before the agreed kickoff date. Rescheduling within 10 business days of kickoff incurs a KRW 200,000 rescheduling fee. Deposits transfer to the new slot.

9. No-shows and non-response

If a client fails to attend a scheduled kickoff meeting without notice and does not reschedule within five business days, Laurel Core may treat the commission as cancelled by the client under Section 2. If a client does not respond to a delivered draft within 10 business days and has not requested an extension, the draft is considered approved for the purposes of the revision cycle, and the commission proceeds to the next phase.

10. Refund process

Refund requests must be submitted in writing to info@filelaurelcore.click with the commission reference number and reason for the request. We acknowledge requests within three business days and provide a determination within 10 business days. Approved refunds are processed via the original payment method within 14 business days of approval.

11. Disputes

If you disagree with a refund determination, contact us to discuss resolution. Unresolved disputes are subject to the governing law and jurisdiction provisions in our Terms of Service.

12. Contact

Laurel Core Analytics Co., Ltd.
Bae Sora, 44 Jeonju-ro, Jeonju-si, Jeollabuk-do 55000, REP. OF KOREA
Email: info@filelaurelcore.click
Phone: +82-63-5842-7163